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Service & FAQ

Dear Marc O'Polo customer,
Below you will find a detailed description of our Online Shop. We have tried to summarize all of the relevant points for you to help make the operation of the Online Shop as easy as possible for you and to ensure that you have nothing to worry about and are able to enjoy shopping at our Online Shop without any complications.

If you have any additional questions you can always contact our customer service department from Monday to Friday between 8:00 AM and 8:00 PM on our toll-free service number 00 800 10221022 or by e-mailing Onlineshop@marc-o-polo.net .

Availability/sizes

If you have placed an item in the cart and ordered immediately, availability is 99%.

However, if you have placed items in the cart and sent the order later, it may be that items have sold out in the meantime and are therefore no longer available.

Despite regular updates to the existing ads, in rare cases it may be that an item in a specific size/color combination is still shown as available, although it is already sold out.

After your order, Marc O'Polo Online Shop will inform you via email of the successful completion of the order. This means that you are always able to perform a final check of the goods, which will be delivered.

Deliveries

If an article in a certain size and/or colour was sold out, it may be that it is available again at a later time. Unfortunately, it is not possible to give you information if and when an item is available again later.

It is therefore worthwhile looking back at the Marc O'Polo Online Shop occasionally for items you are interested in that are sold out.

Size / Color Display

On the right side, next to the detailed product image, the available sizes and colours are shown under "Available colours" and "Available sizes", so that the in-stock sizes and colours are clear at a glance. The information is updated regularly.

If an unavailable size/colour is selected, an error message appears when it is placed in the shopping cart.

Size chart

This table provides an overview of the different sizing systems. Please keep in mind that fashion may mean that the fit of the individual parts may differ from the usual sizes.

Pants We carry some sizes in inches. The first number is the waist size and the second number indicates the length in inches.